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Emilio Support Agent is an artificial intelligence-based customer service that you can easily integrate into your business.

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Emily Selman Kristin Watson Emma Dorsey Alicia Bell
★★★★★ 9.0/10

Emilio complies with GDPR and CCPA regulations. Security audits are performed periodically. You can read more here.

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Atención al cliente de Calidad

Thanks to the configuration possibilities that Emilio offers, it is very easy to standardize responses for the most common questions or scenarios; Email templates are a thing of the past, AI writes like you.

  • Available 24/7 to respond to your emails
  • It easily integrates with Gmail, IMAP or your own server.
  • Customizable with your communication style
  • It helps you organize scenarios and automatic responses.
  • Reduce response time and improve satisfaction
  • MANUAL mode for review before sending
  • It notifies you by email if there are any doubts.
  • Ideal for organizations of all sizes
Personalized demonstration Frequently Asked Questions

Write to us at emilio@agentedesoporte.es Solve any situation

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Cumplimiento CASA Nivel 3

GDPR, CCAA CASA Seguros. Privados. Encriptados. Con cumplimiento CASA Nivel 3 y cifrado líder en la industria, tus correos permanecen privados, seguros y protegidos—siempre.

Cifrado

Tus correos están cifrados en tránsito y en reposo

Infraestructura de nivel empresarial

Construido sobre infraestructura en la nube segura con 99.9% de disponibilidad

Privacidad ante todo

Priorizamos la privacidad del usuario en cada aspecto de nuestro diseño e infraestructura

Testimonies

Customer Reviews

“Funciona sin complicaciones. Por fin tenemos alguien que responde fuera del horario y sin protestar. Por 39€ al mes, no hay nada igual.”

Carlos Mendez
santanacafeteria.us

"I thought this would be complicated to use, but within 5 minutes it was already handling messages for me. Now I can focus on cooking."

Marta Lozano
empanadasgallegas.com

"Responds politely, in all languages and without errors. It seems like a real person. It's perfect for our country house."

Luis Aranda
casalavanda.com

“Llevamos dos meses con Emilio y ya no podemos vivir sin él. Responde emails y nos avisa si falta algo.”

Nerea Perez
rainbowcenter.us

"With Emilio, we stopped losing reservations due to not responding in time. It's like having a receptionist on duty without rest."

Ana Beltran
apartamentoselpuerto.com

"We recommend it to all our colleagues. It saves time, avoids mistakes, and responds with a patience that even I don't have."

Jordi Ferrer
veterinaryclinic.cat

"Before, we used to check the mail three times a day. Now everything urgent is responded to immediately, and we are notified if there is anything important."

Laura Dominguez
techservicesmadrid.com

"Emilio is like having a customer service team inside the computer. He's always available, and he doesn't miss a thing."

Gabriel Ortega
tintorerialucia.com

✅ 10 reasons to trust Emilio

Compilation of quotes from our customers

Because you can activate manual mode and test with the simulator.

The manual mode interrupts the automatic email sending queue. Emails are responded to and remain pending for approval to be sent. The simulator allows testing the detection of scenarios and generation of responses.

Because it meets safety and privacy standards.

The data is stored encrypted, the servers are in Germany and access to the mailbox is minimal and temporary. It anonymizes the messages before sending them to OpenAI, only accesses essential data and never saves more than necessary. I can disconnect it at any time.

3. Because each answer goes through a double verification.

First, it analyzes the email and proposes a response. Then it checks that this response actually answers what was asked.

4. Because the scenarios work

Everything can be defined through a scenario, even cases such as spam, cases that only involve customers or suppliers, or cases where you need to notify immediately. The required fields of each scenario allow you to view it as something more like a secretary.

5. Because the flow is well thought out

Lee reads, analyzes, proposes, compares, and decides. He doesn't improvise. Every step is meaningful and under control.

6. Because OpenAI works and is reliable, and there is a plan B.

OpenAI has proven to be reliable. But if it fails or becomes unavailable, Emilio is ready to use another model.

7. Because he knows how to say "I don't know"

If Emilio is not sure, he does not take risks. He either forwards the email or leaves it on hold. He does not improvise or guess.

8. Because it uses an isolated email account.

This avoids interference with the rest of the team and allows measuring its impact with total precision.

9. Because everything is traced.

It is possible to review which emails have been read, what responses have been proposed, and what has been sent. Emilio is auditable.

10. Because it sends with a copy

Each email can automatically include a CC or BCC copy, allowing real-time monitoring and the possibility to intervene at any time as in any email conversation.

Agent Settings

A Customer Service Representative

Emilio is fully customizable.

Data found
Agent's Name, Response Tone, Response Time, Email Signature, etc...
Organization data and context
Imagine the information you would have to give to a new secretary in order for her to be productive on the first day.
Important information
The terms and conditions, FAQs, schedules, prices, products, etc.. the information that Emilio should always take into account, whether he is analyzing emails or writing responses.
Product screenshot

Scenario

Pensado para su negocio

Desde filtrar el 90% de mensajes que recibes hasta acelerar las interacciones con los clientes, hacemos que todo siga moviéndose, aunque vd. no esté.

Analysis and detection
With a description and a couple of examples, Emilio is now able to determine whether a message matches one scenario or another. From a SPAM scenario, to a scenario where a client is asking for an invoice, or detecting that the contact is a supplier, and therefore differentiate by the type of contact.
Required and optional fields
Scenarios may contain mandatory fields. For example, in a lodging reservation, we have the name, dates, number of people, etc. These data are Emilio's goal, and he will manage the entire conversation to obtain them. It is at that moment that he will notify you, not before.
Instructions to respond
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Product screenshot
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