It works with Gmail, Outlook or any type of mailbox. It is recommended to use a dedicated email address for your AI agents. Define settings and scenarios; explain common situations: reservations, incidents, frequent inquiries... It has a MANUAL mode (requires your permission to send any response before it is sent) and AUTO-PILOT (automatic and supervisable customer service). If an email cannot be fully identified, it is marked for later review. When all required data from a scenario are obtained, you will be notified, not before. You will no longer waste time asking for missing data.
Yes, thanks to the artificial intelligence algorithm we have designed, it is capable of sending automatic responses according to defined response scenarios. However, you can also activate test mode (Manual Mode) to check how it works before sending the actual responses.
Yes, you can define multiple scenarios to fully customize responses according to the needs of your company or organization. You can also add response examples, templates, choose the tone of communication, add a personalized signature.
A scenario is each of the possible situations that Emilio could encounter when he wants to respond to your emails, such as a reservation request, the need to fix something that is not working on your website or a 500 error in your API, etc.
The process is very simple, we just need to know the basic information about your company or organization and the types of requests your customers usually make. With this information, which we can get from your website and your inbox, we have enough to customize your response scenarios.
Yes, notifications are customizable and you can choose to receive them by email, WhatsApp, or SMS. You can choose to be CC'd (carbon copied) or BCC'd (blind carbon copied) on all processed emails, to be notified only of those sent by certain contacts, to be sent a summary of each email's content or a summary of daily activity.
In this case, a specifically designed scenario is applied to cover this situation, which you can also customize. By default, the sender is notified that the query has been forwarded to the relevant department to provide a response as soon as possible and the request is sent to you so that you can respond manually. Once the response is in the system, Emilio will be aware of it and will be able to respond automatically in the future.
Yes, the system accesses your email via IMAP (Internet Message Access Protocol), securely, and can process all the emails you receive.
We are currently working with different platforms to integrate Emilio. We accept requests.
The price of the packs depends on the number of emails to be processed monthly. It is possible to register multiple agents under the same account, as long as they do not exceed the total amount of the contracted plan, there will be no interruption of the service.
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